Offerings
User Research
I uncover what users truly need, what's working in their experience, and where friction points exist. My research reveals opportunities to enhance your products and services, empowering your team to make data-driven decisions that lead to meaningful improvements.
Personas & Journey Mapping
User Interviews
Surveys
Media Sampling
Usability Testing & Heuristics
Competitor Analysis
Design Workshops
Content Strategy
User Research
I uncover what users truly need, what's working in their experience, and where friction points exist. My research reveals opportunities to enhance your products and services, empowering your team to make data-driven decisions that lead to meaningful improvements.
Personas & Journey Mapping
User Interviews
Surveys
Media Sampling
Usability Testing & Heuristics
Competitor Analysis
Design Workshops
Content Strategy
Market Research
I help organizations understand how their brand resonates with their audience. Through in-depth exploration of customer attitudes, emotions, and expectations, I deliver actionable insights that sharpen your brand strategy, strengthen your messaging, and enhance your market positioning.
Focus Groups
User Interviews
Surveys
Brand Audit
Market Segmentation
Contextual Inquiry
Market Research
I help organizations understand how their brand resonates with their audience. Through in-depth exploration of customer attitudes, emotions, and expectations, I deliver actionable insights that sharpen your brand strategy, strengthen your messaging, and enhance your market positioning.
Focus Groups
User Interviews
Surveys
Brand Audit
Market Segmentation
Contextual Inquiry
Service Design
I transform fragmented service experiences into integrated systems by aligning your digital channels, teams, and workflows. My holistic approach bridges the gap between customer needs and operational capabilities, creating experiences that drive satisfaction and efficiency.
Service Blueprinting
Journey Mapping
User Flows
Service Design
I transform fragmented service experiences into integrated systems by aligning your digital channels, teams, and workflows. My holistic approach bridges the gap between customer needs and operational capabilities, creating experiences that drive satisfaction and efficiency.
Service Blueprinting
Journey Mapping
User Flows